Question 1

How much does a GetHarley online consultation cost?

Accepted Answer

An online consultation is £40 and lasts 30 minutes, a fraction of what it typically costs for an in-clinic visit. You have the option to request for a specific practitioner but most of the time customers request to be matched by GetHarley with a practitioner who specialises in their main skin needs and goals.

In the event that you have a complicated medical history or a severe skin condition such as severe psoriasis or eczema, you may be better suited for a 30 minute consultation with a senior level consultant dermatologist at £150 a session instead, which is still highly cost effective compared to an in-clinic visit with a similarly credentialed dermatologist.

It is ultimately your decision which session to book yourself in for.

We also offer free rematching and 100% money back guarantee if you are not happy with your match, but we are pretty sure you will be!

Question 2

What happens during the consultation and how much do recommended products usually cost?

Accepted Answer

Once you have secured your online appointment, you will receive a link that leads you to a virtual consultation room where your practitioner will meet with you at your confirmed time slot.

During this consultation, your practitioner will understand your skin goals, your medical history and lifestyle preferences such as your budget and pace of life. Based on your practitioner’s professional assessment, they will send you a treatment plan consisting of medical grade skincare products. At your own option, you can have these products delivered to your door though there is zero obligation that you do. Product prices vary and your practitioner will work within your budget. A cleanser that lasts for 4-6 months ranges between £15-40 and an active serum that lasts for 3-4 months ranges between £50-100. We have access to thousands of products and the practitioners on GetHarley are not employed by any skincare brand, therefore their recommendations can be highly tailored while remaining unbiased and brand agnostic.

Should you be interested in in-clinic treatments, we help you skip waitlists and secure your appointment via text.

Question 3

What is medical grade or pharmaceutical grade skincare?

Accepted Answer

Medical grade skincare is often also referred to as pharmaceutical grade skincare or cosmeceuticals ie. a blend of cosmetics and pharmaceuticals. It is a category of specialist skincare products that are typically formulated with a higher concentration of active ingredients compared to skincare products you find on the high street. As they are more potent, they work harder for your skin and therefore can provide both medicinal and cosmetic benefits at once. Medical grade skincare products should only be recommended by a qualified and experienced practitioner, following a thorough consultation and skin assessment due to the potency of these products. This is why medical grade skincare is often practitioner-dispensed only, at dermatology offices, clinics and medispas. With GetHarley, you can now access professional skin advice online, and have medical grade products safely recommended and delivered to your door.

Question 4

What type of skin conditions can GetHarley support you on?

Accepted Answer

We are here to guide you with any skin condition that you may encounter. With over 1000 aesthetic doctors, dermatologists and plastic surgeons and over 500 skincare brands on our platform, we are able to match you to a practitioner who specialises in your specific skin concerns and goals. This can include hormonal acne, uneven skin tone or hyperpigmentation, pregnancy skin health, rosacea, melasma, anti-ageing (or as we like to call it, healthy ageing) and more.

Question 5

What does personalised skincare mean?

Accepted Answer

Skincare is not a one size fits all solution. Whether you have oily, dry, combination, sensitive, hyperpigmented, lighter or darker skin, GetHarley is here to help. Your GetHarley Practitioner will assess and create a Personalised Skincare Plan tailored to your skin goals and concerns. Proudly brand agnostic, we give our practitioners the freedom to choose the brands and products they trust, so that your plan will be completely customised to your skin.

Question 6

What does a Personalised Skincare Plan from GetHarley consist of?

Accepted Answer

Your Personalised Skincare Plan from GetHarley will include an entire skincare routine for the morning and the evening that is recommended by your practitioner. This can include, but is not limited to, a cleanser, a serum, a moisturiser, a SPF, eye cream and any other products that your practitioner deems appropriate for your skin needs and goals.

Question 7

What skincare brands do you recommend?

Accepted Answer

GetHarley stocks the brands the skincare specialists believe in and want to recommend. With over 500 medical grade skincare brands to choose from, our practitioners are brand agnostic and able to curate a Personalised Skincare Plan for you with brands and products that you may have heard of and some that are only available through a qualified and experienced practitioner and therefore, not readily available to purchase anywhere else. Some of these include Obagi, AlumierMD, Exuviance Professional, Neostrata, Epionce, Heliocare, Medik8, Meder, Skinbetter Science, Intradermology among others.

Question 8

What is an online skin consultation?

Accepted Answer

An online skin consultation is a virtual video call where you will meet your GetHarley Practitioner who is matched to your skin goals and needs. When you book an online skin consultation, you will be able to select time slots that work best for your schedule. The GetHarley platform is designed for speed and caters to those who are time-poor so the consultation can be as long or as short as desired. Even if you only have a few minutes, you can still quickly meet your practitioner and receive a fully personalised skincare regime, delivered to your doorstep. An average consultation lasts for 30 minutes.

Question 9

Is GetHarley a subscription service?

Accepted Answer

GetHarley is not another digital subscription service selling a new dermabrand. Instead it gives you access to professional skin health advice and enables you to have well-known, clinically-proven, in-clinic-only brands delivered to your door at any time you want.

Personalised, medical grade skincare recommendations

HOW GETHARLEY WORKS

Book your skin consultation

Meet your practitioner online

Products delivered to your door

Our Network of Experienced Practitioners

end-to-end care for Every Skin

real skin real results

Sophie is an asset to GetHarley

Lost item quickly resolved, great customer service

Really great service

Delivery is quick

Fantastic customer service

Excellent customer service

Skincare on a new level

Issue resolved quickly

A very friendly and personalised experience

What an amazing service GetHarley deliver

The products are beautiful on the skin

Visiting Dr Alaa has been an absolute game changer

Bespoke skincare

Lovely company

Couldn't recommend more

Glowing skin, glowing review

Genuine Products, Honest Advice & Stress-Free Skincare Support!

I have had the pleasure of dealing with GetHarley

The most convenient way to get top quality products

Fantastic

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